Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and other details you provide when creating an account.
• Usage Data: Information about how you interact with the Service, including session data, feature usage, and app performance metrics.
• Voice and Audio Data: Recordings and transcripts generated during roleplay practice sessions.
• Performance Data: Scores, feedback, and coaching insights generated by the Service.
• Device Information: Device type, operating system, and unique device identifiers.
• Payment Information: Subscription and purchase details are processed by the platform's app store (e.g., Apple App Store). We do not directly collect or store your payment card information.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Deliver AI-powered coaching, feedback, and personalized recommendations.
• Process your transactions and manage your subscription.
• Communicate with you about updates, support, and promotional offers.
• Analyze usage patterns in aggregate to improve product quality.
• Ensure the security and integrity of the Service.

3. Voice Recordings and AI Processing

Your voice recordings and roleplay session data are processed to provide you with personalized coaching and performance feedback. Your recordings are not used to train general-purpose AI models. We may use aggregated, anonymized data to improve the overall quality of the Service.

4. Data Sharing

We do not sell your personal data, voice recordings, or session transcripts. We may share information only in the following circumstances:

• Service Providers: We work with trusted service providers who assist us in operating the Service (e.g., hosting, analytics, payment processing). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information. Data is encrypted in transit and at rest. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention and Deletion

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. Upon receiving a valid deletion request, we will remove your personal data within 30 days, unless retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing of your data.
• Data portability where applicable.

To exercise any of these rights, please contact us at the address below.

8. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the app or on our website. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Elevated Apps LLC
Email: support@coachcraft.ai